Please read this Privacy Policy carefully. By using our website or app (together, the “Service”), you agree to this Policy. If you do not agree, please do not use the Service.
Who we are
MyPetHouse (“we”, “us”, “our”) provides [brief description: e.g., pet products, pet accessories, and related services] through our website at mypethouse.com.bd
Company details: MyPetHouse, registered in Bangladesh.
Contact: mypethousebd@gmail.com, +8801823338364.
What this Policy covers
- What personal information we collect
- How we use it and our legal bases (where required)
- Cookies and similar technologies
- When we share your information
- International transfers
- How long we keep data
- Your rights and choices
- Security
- Children’s privacy
- Changes to this Policy
- How to contact us
Information we collect
1) Information you give us
- Account & profile: name, email, phone number, password, address, delivery instructions.
- Orders & payments: items purchased, delivery address, billing info. We do not store full card numbers; payments are processed by our payment partners.
- Support & feedback: messages, survey responses, reviews, contest entries.
2) Information we collect automatically
- Device & usage: IP address, browser/app type and version, device identifiers, pages viewed, taps/clicks, time on page, app crash diagnostics.
- Cookies/SDKs: small files or mobile identifiers to keep you signed in, remember your cart, and measure performance. See “Cookies” below.
3) Information from others
- Payment processors (payment status, limited metadata).
- Delivery partners (delivery status updates).
- Analytics/ads partners (aggregate analytics; no data is sold).
How we use your information
We use your information to:
- Provide the Service: create/manage your account, process orders, deliver products/services, verify prescriptions if required.
- Customer support: reply to questions, handle returns, and resolve issues.
- Personalize experience: remember preferences, show relevant products, save pet profiles.
- Marketing (optional): send offers, newsletters, and promotions. You can opt out anytime.
- Safety & fraud: detect, prevent, and investigate fraud, abuse, or security incidents.
- Legal & compliance: meet tax, accounting, and regulatory obligations.
- Improve our Service: analytics, testing new features, and research to make things better.
Cookies & similar technologies
We use cookies, mobile SDKs, and similar tools to:
- Keep you signed in and remember your cart
- Understand how people use our Service
- Show and measure marketing
You can control cookies in your browser/app settings. Disabling certain cookies may affect functionality (e.g., checkout).
Sharing your information
We do not sell personal data. We share information only as needed to run our business:
- Service providers/partners: payment processors, cloud hosting, analytics, customer support tools, SMS/email services, delivery/courier partners, IT/security vendors.
- Legal & safety: to comply with law or valid requests from authorities; to protect rights, safety, and prevent fraud.
Each third party is required to protect your information and use it only for our instructions.
Data retention
We keep your information only as long as needed:
- Account data: for as long as your account is active.
- Orders & invoices: typically [e.g., 6–7 years] for tax and accounting.
When data is no longer needed, we delete or anonymize it.
Your rights & choices
Depending on your location, you may have the right to:
- Access a copy of your data
- Correct inaccurate data
- Delete your data
- Object to or restrict certain processing
- Withdraw consent (for example, marketing or sharing pet medical info)
- Port your data to another provider
You can manage many of these in Account Settings or by contacting us at [support email]. We may need to verify your identity before acting on your request.
Marketing: You can opt out of marketing emails/SMS at any time using the unsubscribe link or by contacting us. We’ll still send essential service messages (e.g., order updates).
Security
We use reasonable technical and organizational measures to protect your information (encryption in transit, access controls, monitoring). However, no system is 100% secure. Please keep your password safe and notify us if you suspect any unauthorized access.
Children’s privacy
Our Service is not directed to children under [13/16—choose based on your laws]. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
Third-party links
Our Service may link to other websites/apps. Their privacy practices are their own. Please review their policies.
Changes to this Policy
We may update this Policy from time to time. If we make significant changes, we will notify you by posting the new Policy and updating the “Effective date” above (and by email or in-app notice, where required). Your continued use of the Service means you accept the updated Policy.
Contact us
MyPetHouse
Email: mypethousebd@gmail.com
Phone/WhatsApp: +8801823338364