Last updated: 01/06/2026
At My Pet House, we take your privacy seriously. This policy explains what information we collect when you visit our website or place an order, how we use it, and the choices you have. By using mypethouse.com.bd, you agree to the practices described below.
Information we collect
When you shop with us or get in touch, we may collect:
- Contact & delivery details — your name, phone number, email address and delivery address, so we can process and deliver your order.
- Order information — the products you buy, your order history and your chosen payment method.
- Payment information — handled securely by our payment partners (see below). We do not store your full card or mobile-wallet details on our own servers.
- Messages — anything you send us by phone, WhatsApp, email or social media.
- Website usage data — information collected automatically as you browse, such as your device, browser, pages viewed and general location, through cookies and similar technologies.
How we use your information
We use your information to:
- Process, confirm and deliver your orders
- Contact you about your order or answer your questions
- Improve our website, products and service
- Send you offers, updates or new-arrival news — only if you've chosen to receive them
- Prevent fraud and keep our website secure
Cookies & tracking technologies
Our website uses cookies and similar tools to help it work properly, remember your preferences, and understand how visitors use the site. We also use:
- Google Analytics — to see how our website is used, so we can improve it.
- Facebook (Meta) Pixel — to measure and improve our advertising.
These services may collect information such as your device and browsing activity. You can control or disable cookies in your browser settings, though some parts of the site may not work as well without them.
How we share your information
We do not sell your personal information. We share it only where it's needed to run our business:
- Delivery — with our own riders and trusted delivery partners, so your order reaches you.
- Payment — with secure payment providers such as bKash and SSLCommerz to process your payment.
- Analytics & advertising — with services like Google and Meta, as described above.
- Legal reasons — if required by law, or to protect our rights and our customers.
Data security
We take reasonable steps to protect your information, and our website uses a secure (HTTPS) connection. That said, no method of transmitting data over the internet is completely secure, so we can't guarantee absolute security.
How long we keep your information
We keep your information only as long as needed to provide our service, meet legal or accounting requirements, and resolve any disputes.
Your choices & rights
You may:
- Ask what personal information we hold about you
- Ask us to correct or update your details
- Ask us to delete your information, where we're not required to keep it
- Opt out of marketing messages at any time
To make any of these requests, just contact us using the details below.
Third-party links
Our website may link to other sites, such as social media or brand pages. We're not responsible for the privacy practices of those sites, so please review their policies too.
Children's privacy
Our website and products are intended for adults. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a new "last updated" date.
Contact us
If you have any questions about this privacy policy or your information, please reach out:
My Pet House Bepari Market, Al Basit Super Market, Razzak Matabbor Road, Near ECB Chattar, Dhaka 1206 Phone / WhatsApp: 01811-260426 Email: mypethousebd@gmail.com