We want you and your cat to be happy with every order. If something isn't right, we'll do our best to put it right — quickly and fairly. Here's how returns work at My Pet House.
When we'll accept a return or exchange
- You received a damaged or defective product
- We sent the wrong item, or the wrong quantity
- The product's seal or packaging was broken when it reached you
To be eligible, please let us know within [2 days] of receiving your order, along with a photo of the item and your order details. That lets us check the issue and get a replacement to you fast.
What we can't take back For hygiene and safety — especially with anything your cat eats or ingests — we're unable to accept returns on:
- Opened or used food, treats, litter, or supplements
- Medicines and health products once the seal is broken
- Items damaged through use rather than in transit
This isn't us being difficult — it's about making sure everything we sell is safe and untouched for the next cat.
Refunds Once we've received and checked the returned item, you can choose a replacement, an exchange, or a refund — whichever works best for you. Refunds go back to your original payment method (or via bKash/cash for cash-on-delivery orders) within [3–7 working days].
How to start a return Just call or WhatsApp us at 01811-260426, or email mypethousebd@gmail.com with your order number and a photo of the item. Our team will guide you through the rest.